Compliance & Social Governance
Major objectives:
- To achieve the Organizations value chain objectives, particularly of deepening and fulfilment, by:
- Effectively giving guidance, implementing the Organizations quality assurance policies and providing support and guidance to encourage compliance with our quality assurance requirements and to support best practice
- Day-to-day management of the Organization
- Assisting with the effective operation of the disciplinary code and the guidelines on professional ethics
- Assisting in the preparation of papers for boards and committees
- Maintaining good communications with all other teams to ensure a coordinated approach to all quality assurance, conduct and compliance matters
Responsibilities:
- Management of the conduct and compliance section
- To support, guide and appraise
- External verification report forms are accurately processed
- Effective admin support is given for the investigation of disciplinary cases
- General ethics enquiries are handled efficiently
- To liaise with management and other and divisions on relevant issues
Compliance & Social Governance
Disciplinary Process:
- To assist in the preparation of cases for the consideration of the investigations team and disciplinary tribunals as appropriate
- To undertake the investigation of potential disciplinary cases
- Investigations into alleged misconduct are conducted in a fair and timely manner in accordance with the disciplinary regulations
- To assist in ensuring that all investigations and disciplinary cases are processed within the appropriate timeframes
- To liaise with the Organization’s legal advisor where appropriate
- To assist in the preparation of the disciplinary case report for presentation by the Chairperson and to the Board / owner
External Verification:
- To develop and implement systems and procedures for external verification which meets Organization needs and support regulatory compliance, and encourage best practice
- To recruit and implement relevant training for external verifiers when required
- To advise and monitor external verifiers in relation to external verification
- To support and direct QA section staff in implementing external verification
Communications:
- Ensure that all relevant details kept on Concept are up to date
- Provide ethics advice to the beneficiaries and deal with ethics enquires as appropriate
- Provide ethics presentations through the network or at workshops
Education and Training Support:
- To assist, where possible, in effecting improvements which enhance the delivery of Organization constitution vision and meet regulatory requirements
Budgets:
- To prepare the budget in consultation with the Owner, Directors, Chairperson, Treasurer, Bookkeeper and Board to monitor the budget on a monthly basis, seeking efficiencies where possible
Compliance & Social Governance
Corporate Social Responsibility:
- To apply the principles of the CSR policy in your day-to-day role, particularly ‘reduce-reuse-recycle’
- To save paper wherever possible
- To reduce waste materials
- To recycle where possible, for example paper, glass, toner cartridges etc.
- To adhere to business practices responsibilities, such as high standards of governance, raising employment standards for employees & consultants and forming trade and community partnerships with appropriate organizations.
General:
- To provide support and assistance to other sections within the Organization and/or professional divisions as required
- To work in such a way as to minimize the risks to information technology environment (that is safety, security and confidentiality)
- To have regard for own actions and those of others in the interest of safety
- To undertake such other duties as may be reasonably required by the Board
Customer centricity:
- To develop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service
- Actively to learn from beneficiary feedback, comments and suggestions, including complaints,
- To review and improve existing processes, and by doing so to anticipate other beneficiaries needs.
- To communicate this knowledge to relevant Stakeholders
- To meet and exceed team’s customer service standards
- To understand situations from the beneficiaries perspective so that appropriate and relevant solutions can be identified.